Versand

### Shipping Policy

**Last updated: [Date]**

#### 1. Order Processing Time

Orders are processed within **[1-3 business days]** (excluding weekends and public holidays). You will receive a confirmation email once your order has been shipped.

*Please note: During peak seasons or promotional events, processing may take slightly longer.*

**Helmet Inspection:** Each helmet is carefully inspected for quality and safety before packing. If your order includes a helmet, please allow an additional day for this safety check.

#### 2. Domestic Shipping Policy (China)

We offer reliable shipping services for all helmet orders within China.

- **Standard Shipping:** Estimated delivery within **[3-7 business days]** .
- **Express Shipping:** Estimated delivery within **[1-3 business days]** .
- **Free Shipping:** We offer free standard shipping on all orders over **[¥/$, e.g., $99 / ¥500]** .

*Once your order is shipped, you will receive a tracking number via email.*

#### 3. International Shipping

We ship helmets worldwide from our warehouse in **Jiangshan City, Zhejiang, China**.

- **Processing for International Orders:** Please allow **[3-5 business days]** for processing before shipment.
- **International Delivery Time:** Estimated delivery within **[10-20 business days]** depending on the destination country and customs clearance.
- **Shipping Rates:** International shipping costs are calculated based on weight and destination and will be displayed at checkout.

**Customs, Duties, and Taxes:**
JEF Helmet is not responsible for any customs fees, import duties, taxes, or brokerage fees applied to your order. These charges are the responsibility of the customer. Please check with your country’s customs office for more information before placing your order.

#### 4. Lost or Delayed Packages

If your tracking number shows "Delivered" but you have not received your helmet, please contact the local carrier first. If the issue persists, contact us within **[5 days]** of the estimated delivery date.

We will work with the shipping carrier to file a claim. **Please note:** We do not refund or replace orders marked as "Delivered" without evidence of delivery error (e.g., wrong address photo).

#### 5. Shipping Address Changes

We cannot modify the shipping address once the order is confirmed. If you entered the wrong address, please cancel the order immediately (within 1 hour) and place a new one. JEF Helmet is not liable for orders shipped to incorrectly provided addresses.

#### 6. Returns & Exchanges

For hygiene and safety reasons, helmets must be **unused, unworn, and in original packaging** to be returned. Please refer to our **[Return Policy Page]** for detailed instructions on how to return an item.

*For any questions regarding shipping, please contact us at:*
📧 **info@jefhelmet.com**